Frequently Asked Questions

What are your hours?

• Year-round Wednesday through Sunday
• Tours start at 9 a.m.
• Last tour goes out at 4 p.m.
• Gates close at 5:00 p.m.

Are you open on Holidays?

Yes for some, no for others

• Open- Memorial Day, Independence Day, and Labor Day
• Closed- Thanksgiving Day & Christmas Day

When are the cats most active/best time to visit?

There is no specific time of day our cats prefer. Tips to help you choose the best time to plan your visit:

• Caroling/roaring most often occurs at dawn, dusk, and/or on overcast days
• Cooler weather is a favorite. Consider a fall/spring visit.

What is your inclement weather policy?

Our facility is 100% outdoor and just like the postal service, we tour rain, shine, sleet, or snow! In the case of lightning, we return to the gift shop and wait for the storm to pass.

Guests are welcome to reschedule their tour to a different date due to weather concerns. We are also happy to provide you with a gift certificate to use at a later time. Our sanctuary does not offer refunds. 

What tour do kids enjoy most?

Children’s enjoyment level hinges on their interest level. Tips to help you choose the right tour for your family:

• Does your child like to walk? Try a 1/4 mile walking Awareness or Feeding tour.
• Does your child tire out quickly? Try a riding tour. 
• Is your child REALLY into getting up close and personal? Try a walking Feeding tour!
• Behind the Scenes is not typically recommended for children. However, older kids who enjoy science and logistics may find it interesting.

How many cats will I see on a tour?

Our cats enjoy the freedom to roam from their habitat yards to their bedrooms as they wish.

• Awareness tours have the opportunity to meet up to 12 cats from 2 species.
• Feeding tours have the opportunity to meet up to 12 cats from 4 species.
• Riding tours have the opportunity to meet up to 24 cats from 4 species
• Special Behind the Scenes guests have the opportunity to meet up to all 33 of our cats from 4 species.

What if I don’t want to walk? Can I take a tram during a walking tour?

Unfortunately, for safety reasons, no. Mobility scooters are always welcome on our walking tours. We offer mobility scooters for rent. When booking your tour please request a scooter reservation.

Can I pet a cat?

No. We have a healthy respect for the large carnivores that we care for. At no time will there be an opportunity to hold, touch, or pet any of the cats.

Can I bring a stroller/wagon or walker/wheelchair?

YES! But some will have better mobility than others on our gravel pathways. Wagons that can be pulled behind typically perform better than strollers. Power/power assist chairs do very well! Traditional walkers are not recommended. Mobility scooters are welcome or can be rented for $5.00

What else is there to do around your sanctuary?

• With the purchase of admission, guests get access to our backyard where our observation deck is located. When the observation deck is not reserved, all guests are welcome to bring a sack lunch and enjoy eating while watching a few of our cats.

Can I bring my dog?

YES! If they are good canine citizens we’d love to see them on tour!

• Service animals are welcome on all tours
• Companion animals are welcome on our walking tours but are prohibited on our riding tours.
• Good canine citizens do not bark or bite, jump on other guests, or antagonize our cats.
• Dogs who are unable to remain good canine citizens will be escorted, with their human, back to the gift shop.